Custom Order Policy for Skyscraper Group Europe
Custom orders Policy:
Skyscraper reserves the right to decline any order.
A minimum of 40% deposit is required for all orders before production starts. Once production starts this is non-refundable.
Customer designing a product: If the customer decides to design their products, they must approve the design before it is sent to Skyscraper. Skyscraper will confirm if it is the final design before production starts. Once the final design is confirmed it cannot be changed. The customer is responsible for the software used and the legality of that software. Skyscraper will not produce items with stolen logos or trademarks. Skyscraper branding may be added.
Skyscraper designing a product: Skyscraper offers free product design for any orders with a deposit. If you have not paid a deposit a charge may apply. A small fee of €5 may also apply if logo editing or complex designs are needed. If you choose for us to design a product, we will send you a list of questions to fill out regarding your design. We will also ask you to send logos you may have. Keep in mind Skyscraper does not allow logos or images that may infringe on copyright or that are stolen. We may send your design off to one of our partner companies or a 3rd party company to produce the design. We don't share customer data with our partners but information such as logos and designs may be shared.
Cancellations: Customers may not cancel or modify an order after a deposit is paid. Skyscraper may cancel an order if it cannot be made to specifications or there are other supply chain issues. If this happens you will be informed via e-mail or telephone call and your payment will be refunded to your account. For security reasons we can only refund you using the method, you paid with.
Returns: Returns cannot be made on custom orders. However, if there are any issues with the product we will happily replace or refund for those item(s).
Sizes: Sizes on clothing are normally made to UK sizes unless specified otherwise. Sizes for bottles are normally 500ml- 600ml.
Order lead times: The average time to make a clothing order is 2-4 weeks and all other items 3-5 weeks. An estimated delivery date is given with all orders on the invoice. We make sure all orders arrive within the time given however delays may occur due to factors outside of our control like government restrictions and delivery delays. Orders are not made until a deposit or payment is received.
Payment: Skyscraper accepts many methods of payment.
We accept all major credit and debit cards, Bank transfer, PayPal, Multi Banco payment (Portugal Only), Apple Pay. Android Pay, Samsung Pay, Contactless card, Cash
We do not accept: Bitcoin, Cheque . For any payment method not mentioned above please contact us.
3rd party payment Platforms: Skyscraper uses 3rd party companies to process payments. When using PayPal, you agree to the PayPal terms and conditions listed on their website. In some cases, your bank statement or receipt may say that the payment was made to SKYSCRAPER, SKYSCRAPER GROUP, SKYSCRAPER RETAIL, SKYSCRAPER ELECTRONICS or variations of that name.
Payment terms are listed in the Proforma Invoice and if possible, on the payment platform when we send you an electronic invoice.
Payment Processing times: In some cases, your payment may take up to one week to process depending on the method chosen. Unfortunately for orders over €40, we must wait for the payment to fully process before the order can continue. Please contact us to find out the fastest payment method for you.
Payment option availability and currency: Unfortunately, we cannot offer all the methods above in every country or region. These restrictions are often put in place by the payment processing provider. We also only accept euros as the final payment method. Currency conversion rates may apply. Contact your bank or card provider for more details.
Skyscraper does not currently provide a finance or layaway service.
Post and packaging: When you order with us you have the option of collecting your order from Dingle Co. Kerry or you can pay an additional fee for us to ship your order across Europe. We use DPD within Ireland and FedEx for all orders outside Ireland.
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